Privacy Policy

When you use Hollywin Casino, we may collect information that identifies you or relates to your activity on the website. The information collected depends on the services you use, the choices you make and the information needed to meet account, security and legal requirements. We try to collect information that is relevant to these purposes and avoid collecting information that is not reasonably needed.

Account and identity information

This may include your name, date of birth, contact details, account login information, residential or other location information, and details about your preferences. We may also collect information needed to confirm that an account belongs to the person using it. If verification is required, this may include copies or details from identity documents and other supporting information.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment card, bank or other payment details on our behalf. We may receive information about the status and outcome of a payment without necessarily storing complete payment credentials. Transaction records help us provide services, respond to questions, identify unusual activity and meet applicable obligations.

Technical, device and usage information

When you access the website, we may receive information about your device, browser, operating system, IP address, approximate location, language settings, time zone and interactions with the website. We may also record pages viewed, session information, referring websites, error reports and other technical events. This information helps us maintain website performance, improve usability, protect accounts and investigate security issues.

Support and communications

If you contact support or otherwise communicate with us, we may keep the information you provide, including the contents of messages, account details used to assist you and records of the request. We use these records to respond, resolve disputes, improve support and maintain an accurate service history.

Personal information is used to operate and administer Hollywin Casino and to provide a safer, more reliable service. The purposes may include the following:

• Creating, maintaining and securing player accounts.
• Processing deposits, withdrawals, wagers, winnings and other account transactions.
• Confirming identity, age, eligibility and account ownership where required.
• Carrying out verification, anti-fraud, anti-money-laundering and responsible gambling checks.
• Detecting, preventing and investigating suspicious, unauthorised or unlawful activity.
• Providing customer support and responding to complaints, questions and requests.
• Sending service messages about accounts, transactions, security, changes or important website information.
• Understanding how the website is used and improving its features, content, reliability and accessibility.
• Managing technical operations, troubleshooting errors and protecting systems from misuse.
• Meeting legal, regulatory, court, law enforcement and other official requirements that apply to the service.
• Sending promotional communications where permitted and where the required permission or other lawful basis exists.

We may combine information from different parts of the service when this is reasonably necessary for these purposes. We do not use personal information in a way that is incompatible with the purpose for which it was collected, unless permitted or required by applicable requirements. Where a service provider helps us operate the website, that provider may access information only as needed to perform its role and must handle it in accordance with appropriate instructions and security expectations.

Marketing choices

Players may receive marketing messages only where permitted. You can usually unsubscribe by using the option included in a promotional message or by contacting us. Unsubscribing from marketing does not stop essential service, security or account-related communications. We may still send messages needed to operate your account or provide important information about the website.

Cookies and similar technologies

Hollywin Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, understand website usage and help identify security or performance issues. Some cookies may be placed by service providers that support analytics, payment processing, security or other website functions. Cookies can contain information linked to your device or browsing activity, but they do not necessarily identify you directly.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect account features, website functionality or the way certain pages operate. Browser controls differ, so you should review the settings and help information for the browser you use.

Security measures

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Measures may include access controls, secure connections, monitoring, verification procedures and internal handling rules. No website, internet connection or electronic storage system can be guaranteed to be completely secure. Players should keep passwords and account information confidential, use a secure device and contact support promptly if they suspect unauthorised access.

When information may be shared

Personal information may be shared with carefully selected service providers that help operate the website, process payments, provide technology, conduct verification, support security, deliver communications or assist with customer service. Information may also be shared where necessary to comply with legal or official requests, protect players or the website, investigate suspected fraud or other misconduct, or establish, exercise or defend legal rights. We do not share personal information for unrelated purposes without an appropriate reason.

Some service providers or recipients may handle information in a different location from where it was collected. Where information is handled across borders, appropriate steps are taken to support its protection and lawful use.

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, customer support, security, dispute management and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Requests relating to your information

Subject to applicable requirements and reasonable verification, players may ask us to take action in relation to their personal information. You may request access to information held about you, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed or may lawfully be removed, and withdraw consent to marketing communications. Withdrawing marketing consent does not affect processing that is necessary for account operation, security, transactions or legal obligations.

To exercise these rights, contact support@hollywincasino-aud.com and explain your request. Please provide enough information for us to identify the relevant account and understand what you are asking for. We may need to verify your identity before responding, particularly where the request involves account security or sensitive information. If a request cannot be completed in full, we will explain the reason where permitted.

Children and account information

The website is intended for eligible adults and must not be used by anyone who is not legally permitted to access online gambling services. We do not knowingly seek personal information from children. If you believe a child has provided information through the website, please contact us so the matter can be reviewed.

Changes to this Privacy Policy

This Privacy Policy may be updated when the website, services, technology or applicable requirements change. The updated version will be made available on the website and will apply from its stated effective date. Players should review this page periodically to remain informed about how information is handled. Continued use of the website after an update may indicate acceptance of the revised policy where acceptance is required.